Return policy
At Gallery queen, we want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your purchase, you have the option of returning the items within 30 days of receiving your order. Please read our returns and refund policy below carefully.
Return conditions
Return period : You have 30 days from the date of receipt of your order to return items.
Condition of Items: Returned items must be in their original condition, unworn, unwashed and with all tags intact.
Proof of Purchase: Please provide your receipt or proof of purchase when returning the item.
Return Process
Contact us: Before returning an item, please contact our customer service department at info@thegalleryqueen.com for return instructions.
Packaging: Carefully package the item to be returned, preferably in its original packaging.
Return address: Send email to client service for returns
Return costs
Damaged or Incorrect Items : If the item received is damaged or incorrect, we will cover the return shipping costs.
Other Returns: For all other returns, the customer will be responsible for return shipping costs.
Refunds
Processing time: Refunds will be processed within 20 business days of receipt and inspection of returned items.
Refund Method: Refunds will be processed via the original payment method used at the time of purchase.
Notification: You will receive a confirmation email once the refund has been processed.
Items Not Eligible for Return
Items on sale or at a reduced price are not eligible for return or refund.
Underwear and swimwear cannot be returned for hygiene reasons.
Thank you for your understanding and cooperation. If you have any questions about our return and refund policy, please do not hesitate to contact us at info@thegalleryqueen.com.
E-mail: info@restcure.shop
Customer service hours: Monday to Friday between 9:00 am and 5:00 pm
Company address: Haut rejet 7, 7760 Velaines
Return conditions
Return period : You have 30 days from the date of receipt of your order to return items.
Condition of Items: Returned items must be in their original condition, unworn, unwashed and with all tags intact.
Proof of Purchase: Please provide your receipt or proof of purchase when returning the item.
Return Process
Contact us: Before returning an item, please contact our customer service department at info@thegalleryqueen.com for return instructions.
Packaging: Carefully package the item to be returned, preferably in its original packaging.
Return address: Send email to client service for returns
Return costs
Damaged or Incorrect Items : If the item received is damaged or incorrect, we will cover the return shipping costs.
Other Returns: For all other returns, the customer will be responsible for return shipping costs.
Refunds
Processing time: Refunds will be processed within 20 business days of receipt and inspection of returned items.
Refund Method: Refunds will be processed via the original payment method used at the time of purchase.
Notification: You will receive a confirmation email once the refund has been processed.
Items Not Eligible for Return
Items on sale or at a reduced price are not eligible for return or refund.
Underwear and swimwear cannot be returned for hygiene reasons.
Thank you for your understanding and cooperation. If you have any questions about our return and refund policy, please do not hesitate to contact us at info@thegalleryqueen.com.
E-mail: info@restcure.shop
Customer service hours: Monday to Friday between 9:00 am and 5:00 pm
Company address: Haut rejet 7, 7760 Velaines